FAQs

Questions About My Order

1. How do I change or cancel an order?

If you have already placed an order with Winters Bros. and wish to change or cancel the order, please call 516-301-3500 and have your receipt available. All changes must occur one business day in advance to allow for processing.

2. What if I need to keep my container longer/have it removed sooner?

To extend or remove the container, please call customer service at 516-301-3500.  Please note all changes to your order must occur at least one business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the container longer than designated in your order.  There is no charge for an early removal.

3. Will the roll off container damage my new driveway?

The contractor highly recommends that the customer protect any surface where the roll-off is going to be placed with a 4′ x 8′ sheet of plywood. Customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement, sprinkler system, curb, or accompanying subsurface of any route associated to perform the service that was contracted.

4. Can I put the container on the street?

Please check with your local municipality. Permits may be required.

5. How large of a space do I need for the container/for delivery?

Please refer to the container dimensions listed on the web site.  It is recommended to provide space to accommodate double the amount of the width and height of the container to assure adequate height and space clearance.

Placing an Order:

6. What size container do I need?

Please review container sizes for assistance in confirming the best-sized container to fit your needs.  If you need help, please call one of our friendly customer service professionals and we can provide dimensions for the container you select.

7. How far in advance do I need to order?

When ordering online you will see available dates displayed on the calendar. All online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply. Please note there is no guaranteed delivery time, so if a container is needed first thing in the morning, delivery should be scheduled for the day prior.

8. Is service available 24 hours?

You can order online 24 hours a day, however, all online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply.

9. What if I need an extra haul?

If you need another container, you can place another order or call our customer service staff at 516-301-3500.  Please note you will be charged the full initial quoted amount for a second time for an additional haul.  A new rental period will begin the day your container is delivered.

10. What if the driver comes for delivery or removal and I am not ready for the container to be dropped or removed?

Your container will be delivered and collected on the days you scheduled.  Please note that you can adjust your order if you call 24 hours in advance of the scheduled pickup. Please note all changes to your order must occur at least one business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the container longer than designated in your order.

If you do not call and we arrive for a delivery or pickup and you are not ready, a $185 trip charge will be added to your bill.

11. Is it necessary for someone to be there when the container is delivered or removed?

It is not necessary to have someone onsite for delivery or removal of the container. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the container in the safest accessible area when delivering the container. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal, customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if equipment is inaccessible customer is subject to a $185 trip fee.

12. Will I be billed for extra weight (above the included weight)?

Yes, if your tonnage goes over the included tons quoted in your order, you will be charged for the weight that you are above the included amount.

13. How many tons are included in the base price?

It depends on the size of the container:

Size of Container        Included in the price is weight up to:

6 cubic yard                1 ton

10 cubic yard              2 ton

15 cubic yard              3 ton

20 cubic yard              4 ton

30 cubic yard              5 ton

Winters Bros will charge $115 per ton for weight OVER the included weight.

Account/Payment:

14. What are my payment options?

Winters Bros. accepts the following credit cards: American Express, MasterCard, Visa, and Discover.

15. What does the price include?

The price includes a one-time delivery and pick-up for selected container size along with included tonnage based on the container size.

Size of Container        Included in the price is weight up to:

6 cubic yard                1 ton

10 cubic yard              2 ton

15 cubic yard              3 ton

20 cubic yard              4 ton

30 cubic yard              5 ton

Winters Bros will charge $115 per ton for weight OVER the included weight.

A $0 fuel surcharge will be included with final price.

A $100 delivery fee will be included with final price

Local and State taxes are added depending on where you are located.